Refund policy

At Solance, we want you to be completely satisfied with your purchase. If you're not happy with your product, we’re here to help.

Returns

• You have 30 days from the date of delivery to return an item.
• To be eligible for a return, your item must be unused and in the same condition you received it.
• The item must be in its original packaging.
• Proof of purchase is required for all returns.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable.

Exchanges

• If your product arrives damaged or defective, you can request a replacement within 30 days of delivery.

Return Shipping

• Customers are responsible for the shipping costs of returning an item. We recommend using a trackable shipping service or purchasing shipping insurance for returns.

Contact Us If you have any questions about our return and refund policy, please contact our support team at support@solance.co.